Update - We continue to await for a resolution from our support ticketing provider.

In the meantime, we've been able to temporarily re-route support tickets through a different service and this should resolve issues with sending / receiving tickets. Please note that if you have responded to a support ticket in the past five days, your response may not have come through and you may need to resend it. We apologise for any inconvenience that this may have caused.

We shall continue to update this incident with news from our support ticketing provider when a formal resolution is in place. Thank you.
Jul 29, 08:58 UTC

Update - We are continuing to investigate this issue with our support ticketing provider.
Jul 27, 09:31 UTC

Update - We continue to work with our support ticketing provider and are awaiting for further news on the current state of this issue.
Jul 24, 19:05 UTC

Investigating - We have received reports that some of our customers are not receiving the replies sent by our support team. We are in-contact with our support ticketing provider and are awaiting for a resolution.

You can still send support tickets, as we're receiving them, although you may not receive a reply until this issue has been resolved.

We apologise for any inconvenience that this may cause and are working as fast as we can, with our support ticketing provider, to ensure a rapid resolution to this problem.
Jul 24, 11:12 UTC