Update - We continue to await for a resolution from our support ticketing provider.

In the meantime, we've been able to temporarily re-route support tickets through a different service and this should resolve issues with sending / receiving tickets. Please note that if you have responded to a support ticket in the past five days, your response may not have come through and you may need to resend it. We apologise for any inconvenience that this may have caused.

We shall continue to update this incident with news from our support ticketing provider when a formal resolution is in place. Thank you.
Jul 29, 08:58 UTC
Update - We are continuing to investigate this issue with our support ticketing provider.
Jul 27, 09:31 UTC
Update - We continue to work with our support ticketing provider and are awaiting for further news on the current state of this issue.
Jul 24, 19:05 UTC
Investigating - We have received reports that some of our customers are not receiving the replies sent by our support team. We are in-contact with our support ticketing provider and are awaiting for a resolution.

You can still send support tickets, as we're receiving them, although you may not receive a reply until this issue has been resolved.

We apologise for any inconvenience that this may cause and are working as fast as we can, with our support ticketing provider, to ensure a rapid resolution to this problem.
Jul 24, 11:12 UTC
Platform ? Operational
Mainnet Website ? Operational
Mainnet API ? Operational
Kovan Testnet Website ? Operational
Kovan Testnet API ? Operational
Wallet ? Operational
Enjin Wallet ? Operational
Explorer ? Operational
Ethereum Mainnet Explorer ? Operational
Ethereum Kovan Testnet Explorer ? Operational
Ethereum Ropsten Testnet Explorer ? Operational
Ethereum Görli Testnet Explorer ? Operational
Mainnet API ? Operational
Kovan Testnet API ? Operational
Ropsten Testnet API ? Operational
Görli Testnet API ? Operational
Beam ? Operational
Enjin Beam ? Operational
Network ? Operational
Website ? Operational
API ? Operational
Support ? Degraded Performance
Support Ticketing ? Degraded Performance
Knowledge Base ? Operational
Other Services ? Operational
Authentication ? Operational
Billing ? Operational
EnjinCraft ? Operational
Blog ? Operational
Forum ? Operational
Mintshop ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 4, 2020

No incidents reported today.

Aug 3, 2020

No incidents reported.

Aug 2, 2020

No incidents reported.

Aug 1, 2020

No incidents reported.

Jul 31, 2020

No incidents reported.

Jul 30, 2020

No incidents reported.

Jul 29, 2020

Unresolved incident: Customers Unable to Receive Support Replies.

Jul 28, 2020

No incidents reported.

Jul 27, 2020
Jul 26, 2020

No incidents reported.

Jul 25, 2020

No incidents reported.

Jul 24, 2020
Jul 23, 2020

No incidents reported.

Jul 22, 2020

No incidents reported.

Jul 21, 2020

No incidents reported.